The Select-Action for teams

The “Select Action” for teams is relevant when you create new tickets via the “Create Ticket” menu item.

The Select Action can be used to specify which custom action should be taken when a team is selected as a recipient.

With this action, for example, forms can be attached, titles and descriptions can be set automatically, or messages can be displayed. For example, to attach the helpdesk form for the 1st Level todo4teams Support team and display a message, you can use the following script:

formPanel.activateFormById(100);
helper.infoMessage("Form 'Helpdesk' was activated!");

Another use case is the automatically filling of title and description when selecting a team. For example, if you want to set a title when selecting the "Knowledge Management" team, and populate the description with the contents of a website, use the following code:

taskPanel.setTaskTitle("Priority Ticket  - VIP customer");
taskPanel.setDescription(helper.getWebPage("https://someserver.net/somepage"));