Tutorials
Here you find a list of tutorials on configuring and programming todo4teams.
Many of these tutorials contain production ready scripts and forms you can copy/import into your instance of todo4teams. Alter and extend these teamplates according to your needs.
General
- Calculating effective target times
- Considering sundays and public holidays
- Extending text-blocks with macros
- Using the WebView-component
- Text modules: settings and possibilities
- Anonymize tickets - delete customers data
- Organize a Meeting: send iCal-appointments
- Measuring the runtime of script actions
- Split a job into subtasks
- Automatic generation of a todo4teams message
- Create a new ticket by scripting (NEW, 06.2023)
- Scripting with file attachments (NEW, 06.2023)
Groups and Forms
- Mandatory forms for groups/skills
- Mandatory addressing of forms
- Mandatory form fields
- Select-Action for groups and skills
- Automatical adding of forms to the Start-Action
- GUI-based reading and value setting of form fields
- Presets of form fields
- Tables within Forms
- Incorporate webservices within todo4teams (JSON-file for form)
- Conditional warning based on a keyword
Working with Emails
- Routing based on the sender's address
- Keyword based routing
- Automatic responses to emails
- Automatic responses to emails with existing task-IDs
- Automatic finishing of autoreply-mails
- Allow sending emails as a reply on plain (non-email) tickets
- Use email signatures when sending emails in scripts
- Email reply: Modify the subject, ReplyTo and the from-address
- Possibilities of working with emails (scheme)
- Signatures: Formatting with HTML
- Automatic sending an inquiry
- Spamfilter in todo4teams: Blacklisting of emails
- Testing for certain attachments
- Routing based on the recipient's address
- Conditional response emails
- email footer: personalize using the user properties
- Close duplicate emails
- Creating email threads
- Date- and time-controlled email reply (absence note)
- Junk-Button for emails: instant finishing of junk-mails
- External forwarding within scripts
- Reply to an email with an automatic quote
- Email "Loops" and "Bounces"
Working with pdf's
- Import a pdf into a form
- Pass data from a form into a pdf
- Pass data from a pdf as an e-mail attachment into a form
Fax Handling
Special Conditions
Working with individual databases
Multi-Stage Workflows
Administrator- and Supervisor-Functions
Integration of Social Media/IFTTT/iCalendar
- Integrate Twitter and tweet status update from todo4teams
- IFTTT - If this than that create ticket!
- IFTTT - Switching a smart device when generating a ticket
- Appointments via iCalendar