Welcome!

After logging in you will see the list of tickets you might work on - the 'inbox'. Those are ticket addressed to you personally or to a team which lists you as a member.

On the left you find the main menu with the following options...

• Inbox - the current view
• Outbox - the list of tickets you 'own'. You should keep an eye on these tickets and make sure that they are finalized timely and for your customers satisfaction.
• Create Ticket: Create new tickets and address them to teams or specific agents
• Archive: Search for tickets, no matter if they are new or finalized weeks ago
• Dashboard: Get a quick view on the current workload.
• "You" (your username is shown here): See your own team assignments and what colleagues are online.
• Experts: Your list of external experts 

Click on the person icon top left of the screen to access some personal settings:

• Select the user interfaces' language 
• Check 'Accept notifications' to allow web push notification from todo4teams or
• send a notification to another user or a team
• Click 'Log out' to close your session. If you wanted to be remembered on this computer just close the window or browser without clicking 'Log out'.

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